Hard Talking
We are bound to come across difficult conversations in the workplace. Many find it uncomfortable to try resolving such situations, but it is often necessary. The Hard Talking guide provides suggestions of how to prepare for a conversation with someone when you expect resistance or unpleasantness and your goal is to resolve a problematic event and/or the relationship. The tool specifically defines:
- Questions Addressing the Benefits of Resolving the Issue
- How to Remove Judgments that May Fuel the Issue
- How to Focus on Observed Behaviors
- 8 Steps of How to Structure a 60 Second Conversation
- How to Follow Up to Sustain New Beginnings and Positive Behavior